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Maintenance & Support

In order to minimise the network failure and downtime interruption, VSEM Technology can provide a comprehensive maintenance and support services.

The maintenance and support services will cover the following

  1. 24 x 7 Helpdesk
  2. 24 x 7 Technical Support Service
  3. Advance Hardware Replacement

The Technical Support Service provide services as following,

  • HelpDesk Support Service to log and track problem until resolution
  • Resolve problem over the phone for non critical problem such as configuration related problem which does not impact operation downtime
  • Dispatch Engineer on site to rectify critical problem such hardware or software failure within the time frame specified by SLA.
  • Dispatch Advance Hardware Replacement Unit if deem necessary to site for replacement.
  • Submit summary report on the trouble-ticketing open.
  • General Product information request

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