In order to minimise the network failure and downtime interruption, VSEM Technology can provide a comprehensive maintenance and support services.
The maintenance and support services will cover the following
- 24 x 7 Helpdesk
- 24 x 7 Technical Support Service
- Advance Hardware Replacement
The Technical Support Service provide services as following,
- HelpDesk Support Service to log and track problem until resolution
- Resolve problem over the phone for non critical problem such as configuration related problem which does not impact operation downtime
- Dispatch Engineer on site to rectify critical problem such hardware or software failure within the time frame specified by SLA.
- Dispatch Advance Hardware Replacement Unit if deem necessary to site for replacement.
- Submit summary report on the trouble-ticketing open.
- General Product information request